FAQ

We specialize in Band & Ensemble Collections, Christmas Music, and Pop Music Collections. Our selections are perfect for music educators, performers, and holiday enthusiasts looking for quality arrangements.

Yes! We have a wonderful range of Music Gifts & Accessories, Giftware, and Misc. Gifts that are perfect for musicians and music lovers, especially during the holiday season.

We ship worldwide, excluding Asia and select remote regions. From our home in North Vancouver, we bring the spirit of Christmas to your celebrations across the globe.

We offer two convenient options:
– Standard Shipping: via DHL or FedEx for $12.95 (10-15 business days after dispatch)
– Free Shipping: via EMS for orders over $50 (15-25 business days after dispatch)

Our music specialists carefully prepare your order within 1-2 business days. You’ll receive a confirmation email with tracking information once your package is on its way.

For international deliveries outside Canada, any applicable customs duties or import taxes are the responsibility of the recipient.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption to ensure your payment information remains secure and confidential.

If any item doesn’t strike the right chord with you, we accept returns within 15 days of receipt. Please contact our customer care team at [email protected] to arrange returns.

Shipping costs are non-refundable, and all items must be returned in their original condition to qualify for a refund.

We meticulously package our musical collections to ensure they arrive in perfect condition. However, if your item arrives damaged, please contact us immediately at [email protected] and we’ll make it right.

Delivery times may vary during our peak season (November-December) and due to circumstances beyond our control such as weather conditions or customs processing. We recommend ordering early to ensure timely delivery for your holiday celebrations.

We recommend placing your order at least 3-4 weeks before your event to account for processing and shipping time, especially during our busy holiday season.

Our dedicated customer care team can be reached at [email protected]. We’re here to help you with any questions or concerns about your musical needs.

Jingle Bells Store is located at 4778 Keith Road, North Vancouver, CA V5T 2C1. From our home to yours, we’re honored to be part of your holiday traditions.