Shipping Information
At Jingle Bells Store, we’re dedicated to filling your home with the joyous sounds of Christmas music and festive cheer. To ensure your holiday treasures arrive safely, we offer the following shipping options:
Order Processing
We carefully prepare each order with holiday magic! Please allow 1-2 business days for order processing before your package is shipped.
Shipping Methods & Delivery Times
- Standard Shipping (C$12.95): Shipped via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Free Shipping: Available on orders over C$50, shipped via EMS
- Delivery within 15-25 business days after shipment
Please Note: Shipping times are estimates and may vary during peak holiday seasons. We currently ship worldwide, excluding some Asian countries and remote areas.
Returns & Exchanges Policy
While we strive for perfection in our musical collections and festive giftware, we understand that sometimes an item may need to be returned or exchanged.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of receiving your order. All items must be in their original, unused condition with all packaging and tags intact.
Non-Returnable Items
To preserve the magic of Christmas and ensure hygiene standards, the following items cannot be returned or exchanged:
- Any Christmas music collections (opened CDs, digital downloads, or sheet music)
- Giftware and Misc. Gifts that have been used or removed from original packaging
- Personalized or custom-made items from our Music Gifts & Accessories collection
- Any items that have been damaged due to customer mishandling
Return Process
- Request Authorization: Email us at [email protected] within 15 days of receiving your order with your order number and reason for return.
- Receive Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
- Package and Ship: Securely package the item(s) with the original packaging and include the RMA number clearly on the package.
- Ship to Address: Send the package to: Jingle Bells Store Returns
4778 Keith Road
North Vancouver, CA V5T 2C1
Important: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Information
Once we receive and inspect your returned item(s):
- Refunds will be processed within 5-7 business days
- The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable
- For exchanges, we will ship the replacement item once the return is received and processed
Need Help?
Our customer service team is here to make your return experience harmonious and stress-free. Contact us at [email protected] for assistance with returns or exchanges.
We wish you a season filled with joyful music and festive cheer!
The Jingle Bells Store Team