Welcome to Jingle Bells Store

Dear Valued Customer,

At Jingle Bells Store, we’re dedicated to filling your home with the joyous sounds of Christmas music and festive cheer. These Terms and Conditions outline the agreement between you and Jingle Bells Store regarding your use of our website and purchases of our products. By accessing our site and making a purchase, you agree to these terms.

Our store specializes in Band & Ensemble Collections, Christmas Music, Giftware, Misc. Gifts, Music Gifts & Accessories, and Pop Music Collections — all designed to bring musical joy and festive spirit to your celebrations.

1. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use the website only for lawful purposes and not engage in any fraudulent activities
  • Be responsible for all activities that occur under your account
  • Ensure you are of legal age to form binding contracts in your jurisdiction

2. Products and Services Description

Jingle Bells Store offers:

  • Christmas music collections (CDs, digital downloads, and sheet music)
  • Festive giftware and miscellaneous gifts
  • Music-related gifts and accessories
  • Band and ensemble music collections
  • Pop music collections

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the colors, textures, or details of our products.

Some items may be available in limited quantities and are subject to availability. We reserve the right to discontinue any product at any time.

3. Order and Payment Terms

Order Process:

  • All orders are subject to product availability and acceptance
  • We will send an order confirmation email once your order is received
  • Order processing takes 1-2 business days before shipment
  • We reserve the right to refuse or cancel any order for any reason

Payment Methods:

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and we do not store your complete payment information on our servers.

Pricing:

All prices are in Canadian Dollars (C$). We reserve the right to adjust prices at any time, but changes will not affect orders already placed.

Shipping:

  • Standard Shipping: C$12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available on orders over C$50 via EMS (15-25 business days after shipment)

We currently ship worldwide, excluding some Asian countries and remote areas. Shipping times are estimates and may vary during peak holiday seasons.

4. Returns and Exchanges

We accept returns and exchanges within 15 days of receiving your order. All items must be in their original, unused condition with all packaging and tags intact.

Non-Returnable Items:

  • Opened Christmas music collections (CDs, digital downloads, or sheet music)
  • Giftware and Misc. Gifts that have been used or removed from original packaging
  • Personalized or custom-made items from our Music Gifts & Accessories collection
  • Items damaged due to customer mishandling

Return Process:

  1. Email us at [email protected] within 15 days with your order number and reason for return
  2. We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions
  3. Securely package the item(s) with original packaging and include the RMA number clearly on the package
  4. Ship to: Jingle Bells Store Returns, 4778 Keith Road, North Vancouver, CA V5T 2C1

Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product. We recommend using a trackable shipping service.

Refunds:

Refunds are processed within 5-7 business days after we receive and inspect returned items. The refund will be issued to your original payment method. Original shipping fees are non-refundable.

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Jingle Bells Store or our content suppliers and is protected by international copyright laws.

The musical compositions and arrangements available for purchase are protected by copyright law. When you purchase sheet music or digital downloads, you are purchasing a license for personal use only. Reproduction, distribution, or public performance of these works without proper authorization is prohibited.

You may not use our trademarks, logos, or proprietary information without our express written consent.

6. Limitation of Liability

Jingle Bells Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the website or products.

Our total liability for any claims related to the website or products is limited to the amount you paid for the products at issue.

We make no warranties regarding the uninterrupted or error-free operation of the website.

7. Governing Law

These Terms and Conditions are governed by the laws of British Columbia, Canada. Any disputes shall be resolved in the courts of North Vancouver, British Columbia.

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]

Address: Jingle Bells Store, 4778 Keith Road, North Vancouver, CA V5T 2C1

Thank you for choosing Jingle Bells Store to bring musical joy to your celebrations. We wish you a season filled with joyful music and festive cheer!

The Jingle Bells Store Team